1 - Do you charge a trip charge?

No. We do charge from port to port which means you pay for travel time never exceeding 60 min. It’s like gas money ;)

2 - Do you charge overtime?

Yes, but there are ways around it. The following NEVER pay overtime:

      •  Maintenance Contract customers
      •  Multiple location customers
3 - How fast can you get here?
    • Our typical response time for capital equipment that is down and not running is less than 3hrs.
    • For non-emergency calls we are typically out same day for calls before 2pm. Otherwise, we will be out first thing the next morning.
4 - How am I billed?

Billing can be Net 30 or COD with check, credit card, or cash. Everything is paperless. Our technicians will give you an onsite quote which you can approve immediately. It can/will also be emailed to you for approval as well. COD customers pay at time of service and an invoice is emailed. Net 30 customers will receive an invoice via email within 1 week.

5 - What if I am not happy?

If you are not happy then we are not happy. That being said, nobody is perfect, therefore you have a dedicated account manager to make sure you are 100% satisfied when it’s all said and done.

6 - What do I do if you’re the best company I’ve ever worked with?

Tell us! Tell everyone! Written testimonials are an amazing way to share with the whole company your satisfaction since more people than you realize were a part of making it happen.

Still Have Unanswered Questions?

If the answer to your question is not answered on this page please feel free to call and our friendly staff will get you an immediate answer.